No broadband for 2 weeks

[OShea1]

Hi There,  I signed up to broadband two weeks ago,  the box is not working, I have been told an engineer would come out to the house but nothing has been scheduled or anyone be in touch. Can you help.

[caesarome]

@OShea1 

If you have reported this fault to Sky does anything appear here for you:

https://www.sky.com/ordertracking

[OShea1]

Thank you. It is there, but i was due to have a visit from an engineeer in 3 to 5 days but its over 5 snd no one has even been in touch to schedule it and ive been two weeks without internet. 

[Chrisee]

@OShea1 you need to check this with Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for details on the escalation process My Post Has Been Escalated – What Happens Next on Sky Community

[ItWasAllMichele]

Thanks for escalating this @Chrisee. We’ve sent an invite to chat to @OShea1.

Please be aware conversations automatically close if there is no response within 48 hours.

[OShea1]

Hi I went into the chat but nothing there?

[caesarome]

You need to start typing in it to start it off and replies are not instant.