So, on Thursday my broadband went down, I did all the online stuff and was told there was a fault at the exchange and it was an open reach problem. No issue with that, things break. At 17.34, I got a text saying the problem was fixed. I checked no internet. I followed the link and was told there was a problem and an open reach engineer would be booked, no time or date but it would be sometime between 2 to 5 working days. I called 150 to try to get an explanation but was told it was a fault at the exchange etc.
The next morning I got another message which said an engineer needed access to my house and to tick which days were best for me. I couldn't do this as my work changes week to week so I called 150 again and attempted to explain this. The sky fella was very polite and explained it was a fault at the exchange etc, open reach problem etc. and when I asked about the confusing and contradictory messages and he said these were system generated . I asked why the system was sending messages that were wrong or stating the opposite of the previous one and he could not answer. Just to add insult to injury, he attempted to sell me broadband max whilst on the call. I told him I wanted working broadband not faster. Anyway, got in from work and, happy days, it was working. This morning, still working, this afternoon, not working fault in your area etc. back to square one. This is unlikely to be sorted because the sky bloke told me openreach engineers don't work on Saturday or Sunday. I'm confused and back to the start with no broadband and no idea when it's getting fixed. Tried to call 150 but now cannot get to speak to a person, just get shunted around automated services and the cut off. Sorry this was so long but wanted to vent. Still apparently have 2 x engineer appointments booked, both without a time or date.
