No access to ONT

[MWojciechowski]

Hello, 

I have purchased Sky Broadband and Sky TV, today I have received my new router and the little device for TV, when I read the self installation manual I noticed that I don't have a ONT box in my property, despite the fact that I was advised that I can self-install it on my postcode. Where can I arrange an engineer visit to get this ONT box installed as quickly as I can? 

[Highlinder]

@MWojciechowski  Can you fill the form below and post the screenshot of what is shown, but hiding the private information in the top-left corner.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

[MWojciechowski]

Hi, here are the screenshots from that website:

 

 

Sorry for multiple screenshots, I dont have an access to PC rn.

 

[cookiemonsteruk]

@MWojciechowski 

Note the ont exists usually means that the previous occupant has made left with it

You would need to contact sky on the activation day to book openreach to install a new one

[cookiemonsteruk]

@MWojciechowski 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

@MWojciechowski 

Look for a thin cable, probably white, with a green rectangular jack plug, somewhere in the vicinity of a power socket and potentially with a circular white cover, as below.  There may also be two screws in the wall.