07 Jan 2025 07:29 AM
We have had no Wi-Fi for 2 days the 3 green lights on the box are now only 2 with an orange light in the centre. We have switched the box on, left it and then switched it back on multiple times. Please help
07 Jan 2025 07:41 AM
Posted by a Superuser, not a Sky employee. Find out more@Fran1726 with the recent bad weather there are inevitably loads of faults in the network. Log into the My Sky app over a mobile connection and run the service checker. That will tell you if Sky are aware of a fault affecting your line. If it does sorry but you will have to be patient until its fixed. Otherwise call Sky to report the loss of service but given the engineers are very busy it coukd becsome days until your service is fixed.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion