No Wifi

[Charlotte142]

Our WiFi appears as connected on our devices however the connection is very poor to the point where it cuts out and doesn't even work. I have completed the test broadband and everything comes back to say it's okay. I have included pictures as the router does have a orange light and also the internet light isn't as bright as the others.  
I can't even find to chat or call with someone. 

 

[Addie15]

Hi there, @Charlotte142. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147