No WiFi

[SoniaMarie]

I have run tests and restarted my hub, unplugged and plugged back in like suggested, but still no WiFi, although the checker is saying everything is OK? I was watching a film and it just cut off about an hour ago now. My WiFi on my phone says connected without internet? Thanks.

[Chrisee]

@SoniaMarie chack the lights on your hub and use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

[HiHowAreYa]

Your tests indicate it's not a WiFi problem, you've lost broadband/internet.

You'll need to phone sky

(removed)

And tell the automated system you have a ONLINE FAULT which will get you through to a human tech support.

Moderator note: Removed phone number.

[HiHowAreYa]

Your tests indicate you don't have a WiFi problem, but a broadband/internet fault.

Phone sky and tell the automated service you have a ONLINE FAULT which will get you through to tech support.