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Discussion topic: No WiFi

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This message was authored by: MaxineCR

Message posted on ‎24 Jun 2026 09:46 PM

No WiFi

WiFi down, even though app says no problems
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Jun 2026 10:12 PM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@MaxineCR 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: MaxineCR

Message posted on ‎27 Jun 2026 05:50 AM

Re: No WiFi

I ran all the tests, did all the usual, unplug, press buttons, several times, booked an engineer for Thursday and they didnt arrive. Saturday am and I still have no internet, WiFi, broadband, or TV, this bus why I'm leaving Sky! Roll on 12.8.26

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Message posted on ‎27 Jun 2026 09:19 AM

Re: No WiFi

@MaxineCR wrote:

I ran all the tests, did all the usual, unplug, press buttons, several times, booked an engineer for Thursday and they didnt arrive. Saturday am and I still have no internet, WiFi, broadband, or TV, this bus why I'm leaving Sky! Roll on 12.8.26

Presuming it's an external fault, Sky will be relying on Open Reach for a fix usually and they apparently don't do weekends.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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This message was authored by: caesarome

Message posted on ‎27 Jun 2026 09:28 AM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@MaxineCR 

What shows on your account regarding this:

 

https://www.sky.com/ordertracking

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Message posted on ‎27 Jun 2026 09:44 AM

Re: No WiFi

Another engineer is booked for today 8-1 

 

Let's see if they turn up today! 

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Message posted on ‎29 Jun 2026 05:55 AM

Re: No WiFi

Monday am and still waiting on engineers

 

Had no internet since Wednesday 24th June

 

Let's see if city fibre show up today, if not another refund will be due 

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