No WiFi

[JGilly]

Hi - woken up this morning to our broadband not working. Have followed sky's suggestions to find the problem (turning it all off and on again) but still no WiFi. Pale blue light on router which to me means it's fine as it always looks like that. Ons switched on and fine.

[Daniel0210]

@JGilly 

Did this start before 7am (I see you posted a few minutes past 7)? 

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

If it's still off, even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[JGilly]

Hi Daniel

Thanks so much.  I did the standard off and on and waited a bit longer and it's all come back to life.  Yes it was middle of the night according to the app so maybe that was the problem? Thanks again for taking the time to reply.  (I can't actually believe that I pay hundreds to sky every year but a non-sky person on a chat group is the only way to get issues fixed - that's crazy! ) 

Thank you 👍😊

[2muchTV]

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@JGilly wrote:

(I can't actually believe that I pay hundreds to sky every year but a non-sky person on a chat group is the only way to get issues fixed - that's crazy! ) 

Thank you 👍😊

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You will see that Sky have posted a notice that they will periodically undertake maintenance work so meaning loss of service.

I appreciate you pay a lot of money to Sky but you will probably have to pay more to another ISP to receive notifications of maintenance. 

My ISP does but it costs more than Sky.