No WiFi, yet the app says I do!

[RjSf]

The sky app is showing great speeds & no issues. Yet my phone, sky glass & consoles can't connect to the WiFi! Sort it out sky! 

[Daniel0210]

---

@RjSf wrote:

Sort it out sky! 

---

@RjSf 
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. 

[caesarome]

@RjSf 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.