Downtime after midnight

[Cmlisi]

My Internet has gone down for the last 2 nights after midnight. I am not the only sky customer who has had this happen. This is not what I am paying for and the loss of broadband is not acceptable.

Please explain what is happening. 

[DawnA1974]

Mines same. Rebooted everything twice. Gone off 3 times so far yet the service checker says my Internet connection is ok. Well it bloody ain't as WiFi down on everything.

[Daniel0210]

@Cmlisi @DawnA1974 

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

[caesarome]

@Cmlisi @DawnA1974 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.