No WiFi or phone connection

[jackos,fat,boy]

No phone connection or WiFi but when I run test it says all is good but it's not 

[caesarome]

@jackos,fat,boy 

Did you run this line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.
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[jackos,fat,boy · Accepted solution]

Did everything that was recommended via sky online and in app. Still no faults reported so called them and they found a fault their end. 

Engineer now booked 👍

[VOLETEETH]

Our internet and phone stopped working g about 1/4 hour ago. I've disconnect and reconnected the phone line. You've checked the broadband and you say it is OK. But I still have no internet and phone. Please help