@Kirsty351 if the Sky hub is showing it has lost the connection https://www.sky.com/help/articles/hub-lights-explained-start
and the service checker innthe My Sky app doent tell you Sky are aware of a fault affecting your line call them so they can get the issue sorted.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
