No WiFi connection

[Jill01]

I have followed all troubleshooting routes and all my devices in my home are not connected to my hub. My hub has a green light for power. Amber light for internet. Green light for WiFi and no light for voice? 

[Kay145]

yep i have same issue need this fixed asap

[Jill01]

Has anyone helped at all?

[Kay145]

No help not quite sure what else to do ive tried everything but no good

[Jill01]

Who knows

will just have to wait till the morning I suppose 🤷‍♀️

[Megz]

Hello I'm now on hour four of this problem where I have a green light on for power, no light for internet ,green light for WiFi and orange light for voice .

i have no clue what to do 

[Jill01]

Great. I'm off to bed then. Will have to call them again in the morning when the lines are open. 

[Daniel0210 · Accepted solution]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.. 

[Megz]

Hello it's told me to book an engineer to come out and fix the issue outside my property 

[Daniel0210]

@Megz 

If your particular issue started earlier yesterday it won't be an overnight maintenance issue. 

[Megz]

I'm now heading for your 6 of this issue 

[Megz]

Sorry hour 6 not your 6 

[Daniel0210]

@Megz 
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[caesarome]

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Megz]

Hello 

I have had to book an engineer