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Discussion topic: No WiFi connection

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Avatar for Sophie79
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This message was authored by: Sophie79

Message posted on ‎31 May 2024 07:28 PM

No WiFi connection

Connected to hub but WiFi isn't working atall. Been off for 4 hours now but my service checker is saying no issue 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎31 May 2024 07:36 PM

Re: No WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

Is the broadband light lit on your hub ?

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Message posted on ‎31 May 2024 08:39 PM

Re: No WiFi connection

Same here only just gone off now
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Avatar for GeoffLew72
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This message was authored by: GeoffLew72

Message posted on ‎31 May 2024 09:21 PM

Re: No WiFi connection

Same here too. Three green lights on router but no internet connection for approximately 24 hours. 

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This message was authored by: Tahlor

Message posted on ‎31 May 2024 09:36 PM

Re: No WiFi connection

Mine went off half an hour ago and still no Internet, when I did a check it said there were no issues, I have reset my hub several times and still no Internet connection for no apparent reason.
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This message was authored by: Sarej24

Message posted on ‎31 May 2024 09:37 PM

Re: No WiFi connection

Me too. Green lights and won't connect to router. 2nd time this weeks it's happened. Everytime I go to sky to check WiFi it says ok. 

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Superuser
This message was authored by: caesarome

Message posted on ‎31 May 2024 09:59 PM

Re: No WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

Try leaving your hub off for at least one hour so if you can leave it off overnight.

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This message was authored by: GeoffLew72

Message posted on ‎01 Jun 2024 10:32 PM

Re: No WiFi connection

I left the hub off over night and its been fine all day today. 

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Message posted on ‎01 Jun 2024 10:54 PM

Re: No WiFi connection

I'll give it a go thanks, I've got an engineer booked to come out on Monday 

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