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Discussion topic: No WiFi and no power on router

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This message was authored by: Claire281

Message posted on ‎02 Dec 2024 09:57 AM

No WiFi and no power on router

I've tested my internet via you and it says no problem but I have no lights on the router even though I have power in the room, no WiFi, no tv connection and I'm not sure why. 

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Avatar for Claire281
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This message was authored by: Claire281

Message posted on ‎02 Dec 2024 10:00 AM

Re: No WiFi and no power on router

That should say via the sky signal tester 

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This message was authored by: TimmyBGood

Message posted on ‎02 Dec 2024 10:22 AM

Re: No WiFi and no power on router

Posted by a Superuser, not a Sky employee. Find out more

@Claire281 

 

Clearly without the router being powered, nothing internet-related is going to work.

 

After trying a different power socket and checking the cable connection, you'll need to log a fault with Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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