no wfi but all checks say OK. Done this many times

[HLay]

I think I need a new router pse pse

[Greenfingers001]

Hi there @HLay , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147