prices going up but service not working properly. sat watch tv, nothing moved or changed and wifi goes off, followed all steps but cannot get it working. all online tests via app show working but it is not!!
It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.
Hopefully it'll be back by 0700. If not use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
