Wifi drops

[Marky7248]

Hi I seem to have drop outs at times when on work teams Calls. Everything looks connected but at times it drops out. I have an older sky q booster. Is there maybe a new booster that I need ?

[jamesn123]

Hi @Marky7248 

Could you please let us know which Router & Booster you have

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Marky7248]

Hi I have a sky max router and a sky q booster

[jamesn123]

@Marky7248 

The Sky Q booster is not appropriate for the Sky Max hub. You should be using Max Pods instead. These can be claimed from Sky if you have the WiFi max addon and you have either a WiFi blackspot in your home or one of your rooms is not getting the minimum WiFi speed stated on the WiFi Max agreement.