6

This discussion topic has been answered Discussion topic: No WAN port on Sky Router

Reply
Answered - Go to Answer
Avatar for sedalbis
Level 1 icon
What's this?
This message was authored by: sedalbis

Message posted on ‎18 Dec 2023 04:37 PM

No WAN port on Sky Router

I've currently got FTTC broadband with Sky, and FTTP is now available in my road. I've upgraded to Gigafast with Sky, and Openreach are coming on Friday to fit the ONT, etc.

 

However, all sky have sent me after upgrading is an ethernet cable and an instruction booklet for how to plug the router into the ONT once installed.

 

So I'm assuming they're saying that my current FTTC Sky router will be fine. Only thing is, there is no WAN port marked on the back of this. Just the telephone port (currently used for the FTTC broadband) and then 4 ethernet ports. Does this mean I need to contact Sky and ask them to send me a new router before Friday?

 

Thanks in advance 🙂

 

 

 

 

 

Report post
Post 1 of 7
3,682 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎18 Dec 2023 05:08 PM

Re: No WAN port on Sky Router

Posted by a Superuser, not a Sky employee. Find out more

@sedalbis 

 

It should still work as even the er115 has a wan over the ethernet function.  So once the ont is installed connect the ont to lan 4 using the ethernet cable

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Report post
Post 5 of 7
3,654 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎18 Dec 2023 04:39 PM

Re: No WAN port on Sky Router

Posted by a Superuser, not a Sky employee. Find out more

@sedalbis  Which hub do you have?

 

GD1_0-1695661803606.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 7
3,678 Views
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎18 Dec 2023 04:39 PM

Re: No WAN port on Sky Router

Posted by a Superuser, not a Sky employee. Find out more

@sedalbis 

 

If you have the sr203 broadband that is the standard hub sent out for fttp connections. 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 3 of 7
3,677 Views
Reply
Avatar for sedalbis
Level 1 icon
What's this?
Topic Author
This message was authored by: sedalbis

Message posted on ‎18 Dec 2023 05:05 PM

Re: No WAN port on Sky Router

Middle top row, Sky Broadband Hub. It looks like the same one in the leaflet they sent me, however it says WAN on port 4 on the picture in the leaflet, but my actual hub doesn't have port 4 labeled as WAN.

Report post
Post 4 of 7
3,659 Views
0 Likes
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎18 Dec 2023 05:08 PM

Re: No WAN port on Sky Router

Posted by a Superuser, not a Sky employee. Find out more

@sedalbis 

 

It should still work as even the er115 has a wan over the ethernet function.  So once the ont is installed connect the ont to lan 4 using the ethernet cable

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 5 of 7
3,655 Views
Reply

Did this answer not help you?
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎18 Dec 2023 05:09 PM

Re: No WAN port on Sky Router

Posted by a Superuser, not a Sky employee. Find out more

@sedalbis  As per @cookiemonsteruk  it is Port 4, you should see WAN in red print above the port.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 6 of 7
3,647 Views
Reply
Avatar for sedalbis
Level 1 icon
What's this?
Topic Author
This message was authored by: sedalbis

Message posted on ‎18 Dec 2023 05:11 PM

Re: No WAN port on Sky Router

Thank you both! Nope, it isn't labelled with WAN at all. I have faith it'll work on Friday though 🙂

Report post
Post 7 of 7
3,640 Views
Reply
Reply
Answered - Go to Answer