This discussion topic has been answered Discussion topic: No ONT power cable

This message was authored by: Lilly19 · ‎09 Jul 2026

Hi,

I've recently just bought a house and I'm only getting round to booking my broadband now. I had booked my sky broadband and was told there was no need for an engineer visit. Once I got booked and had my order confirmation I got a text from openreach to do a few checks and that's only when I realised that the previous owners have taken the power cable for the box.

What can I do to get a new cable for the ONT box?

This message was authored by: Daniel0210 · ‎09 Jul 2026

@Lilly19

Call Sky and they will arrange to get Openreach out to replace it however it may be delayed until after your broadband is activated.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Daniel0210 · ‎09 Jul 2026

@Lilly19

Call Sky and they will arrange to get Openreach out to replace it however it may be delayed until after your broadband is activated.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This discussion topic has been answered Discussion topic: No ONT power cable

No ONT power cable

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