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Discussion topic: No ONT box at my new house

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This message was authored by: FayeMcCarthy

Message posted on ‎08 May 2025 04:15 PM

No ONT box at my new house

Hi i just moved into a new house and there is no ONT box.

 

I have sky box now but no internet and wifi is not working. I googled it and openreach said to get in content with Sky. My switch on data has already happened. Sky was informed of this but nothing has happened. So frustrating! i need my wifi to work asap. 

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Message posted on ‎08 May 2025 04:16 PM

Re: No ONT box at my new house

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@FayeMcCarthy 

What have Sky said when you've called them about this?


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This message was authored by: FayeMcCarthy

Message posted on ‎08 May 2025 04:20 PM

Re: No ONT box at my new house

I can not get through to them, and can't seem to find a number. I have submitted a form with pictures showing my missing ONT box as I have the green wire hanging out the wall. They said 72 hours but no response... i need open reach to come out and isntal a new box I think

 

 

 

 

Image (18).jpgImage (17).jpgImage (16).jpgImage (19).jpg

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Message posted on ‎08 May 2025 04:23 PM

Re: No ONT box at my new house

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You will need to call them about this.

 

150 is the free number to use from a phone that has a Sky mobile sim in it otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


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