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Discussion topic: No Internet

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This message was authored by: Mike814

No Internet

I have no Internet. It says connection to broadband router ✔️ connection to Internet ️. Ive tested it, it says all running fine no issues. Cant speak to sky until 8am 

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This message was authored by: Dadams

Re: No Internet

Same with me!

This message was authored by: Daniel0210

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Mike814 @Dadams 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Karma888

Re: No Internet

Same here! Diagnostics looks fine, but it isn't....hate this broadband.

This message was authored by: Dadams

Re: No Internet

Still nothing this morning, but now recognises there's a problem 

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