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Discussion topic: Poor broadband speed
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This message was authored by: IssuewithmyISP
Message posted on 24 Feb 2026 11:59 AM
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Poor broadband speed
The Sky app is telling me my broadband speed is around 68 Mbps but when I run a speed test from a browser it's less than 1 Mbps and the internet performance is noticeably slow
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 24 Feb 2026 12:19 PM
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Re: Poor broadband speed
@IssuewithmyISP wrote:
The Sky app is telling me my broadband speed is around 68 Mbps but when I run a speed test from a browser it's less than 1 Mbps
The Sky app shows speed arriving by cable as far as the Hub. If you are using a wireless device to host that browser session then you are 'testing' the local WiFi, not the broadband.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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