22 Jan 2025 01:56 AM
My hub is telling me I have wi fi but no Internet. I have tried doing the steps to fix it but nothing is happening.
22 Jan 2025 04:16 AM
Posted by a Superuser, not a Sky employee. Find out moreIf it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep.
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
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