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Discussion topic: Internet not working

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Avatar for Maxine2812
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This message was authored by: Maxine2812

Message posted on ‎22 Jan 2025 02:49 AM

Internet not working

My internet just stopped working a couple hours ago and hasn't restored even with my resetting the broadband router etc, the internet light isn't on. I need this restored asap as I work from home. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Jan 2025 04:12 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Maxine2812 

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the time the phone lines reopen call Sky to report it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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