No Internet

[Jaye-75-]

No Internet at all ...the router is on I've checked all wires still nothing!!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jaye-75-]

Yes this worked but since getting sky tv I can only watch on my tablet as the box does not work I have tried multiple times but to no avail, also I was promised free netflix but I obviously can't link it to my sky tv as the sky puck doesn't work, you sent a new puck box but I still have the same issue.