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This message was authored by: Julie0071

Message posted on ‎18 Mar 2024 08:55 AM

No Internet

I have no Internet..no orange light on my box..I have reboot twice but still no connection..I work from home so can u solve this issue asap as I am unable to work..thanks
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Avatar for Highlinder
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This message was authored by: Highlinder Answer

Message posted on ‎18 Mar 2024 09:08 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Julie0071 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

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Avatar for Highlinder
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What's this?
Superuser
This message was authored by: Highlinder Answer

Message posted on ‎18 Mar 2024 09:08 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Julie0071 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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