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Discussion topic: No Internet

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Avatar for Chloe120101
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This message was authored by: Chloe120101

Message posted on ‎05 Aug 2026 06:33 AM

No Internet

Hi, we have set our hub up and have no Internet connection
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎05 Aug 2026 06:47 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Chloe120101 if this is a new service has the line been activated? If the line is supposdly active what do the lights on your hub show see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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