No Internet

[SKYPXQM6]

My WiFi isnot working again. I have had this problem on and off since friday evening. I spoke to an advisor on saturday who was looking into it. The WiFi worked for most of yesterday then dropped late evening. It's worked again today but had gone again

[Daniel0210 · Accepted solution]

@SKYPXQM6 
The extremely hot weather won’t be helping but use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

[SKYPXQM6]

My WiFi drops out every evening. This has been happening every day since last friday. I spoke to an advisor on satursay who told me the faukt would be rectified but it keeps happening

[Daniel0210]

@SKYPXQM6 
Once they are aware Sky usually quote 2 WORKING DAYS as a potential fix time because of the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council).

[Daniel0210]

@SKYPXQM6 

Your third new thread has been removed to prevent duplication of the replies. You already have this thread and advice has been provided.