No Internet

[LouThom86]

Hi there. I have had no internet connection for the last hour. I followed the instructions as shown on the TV and still nothing. I have run a diagnostic test and it says there is an outage in my area. Is anybody else having the same problem? I tried reconnecting with WPS and Password but no joy. 

[TimmyBGood]

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@LouThom86 wrote:

I have run a diagnostic test and it says there is an outage in my area. Is anybody else having the same problem? 

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Presumably either other Sky Broadband subscribers or users of all Openreach ISPs, but without knowing which area is concerned, how could anyone be sure?

[LouThom86]

I typed too fast and then realised I didn't put my area. I am in Nottingham, East Midlands. Ran all the tests, followed the onscreen instructions but no joy. 

[TimmyBGood]

@LouThom86 

An area outage will typically be under investigation already by either the ISP or Openreach, but logging the issue with Sky individually creates a starting point for potential compensation if the problem lasts more than two days.