Been having issues since 25th March when everything cut out suddenly in the afternoon.
Running the Sky diagnostic tests has gotten us nowhere. Sometimes when nothing is working it says there's no TV, WiFi or broadband issues. Sometimes when nothing us working it says there is a broadband issue.
There seems to be a pattern of being connected during the night but not the day time. It'll come back on around midnight/1am and stay on til morning when it then drops out again. It's not dropping at the exact same time. Over the last week we've lost it at approximately 9am/10am on week days but yesterday we had it til 12:30pm.
We've made complaints. Sky have said they'll run tests from their side, someone will be in touch etc. That's gotten us nowhere. They finally agreed a date & time to send an engineer (should have been Friday just gone) but they rang the day before to say it wasn't booked properly so nobody was available and we've had no update from them since.
I work from home full time. My parents are here too and they haven't been able to watch TV for 3 weeks since I've Sky Stream. Everyone is at their wits end. Tried logging in to the router and changing channel, no difference. Nothing has been moved, wires all look good, no new electronics in the house that could be interfering in the day time.
Could someone be piggybacking during the day? Anyone have any other ideas? Please help!
