Says my Wi-Fi is working, so why am I sat on my 5G?

[NicolaR0w]

I'm extremely disappointed with my connection throughout my house with sky we've had ongoing problems since it was installed. I get very little signal in my back area of my house even with a booster.  I've just done Wi-Fi check and it says Wi-Fi is good and broadband is good no known problems but I'm sat with 5G on my phone

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147