Discussion topic: No Internet light
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Message posted on 12 Nov 2024 12:33 PM
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No Internet light
Hi,
I woke up this morning to no Internet. It said there was a fault on the line and it was getting fixed. 6 hours later and it came back on but after 20 mins everything went off again. The fault checker now says the line is OK. However the light for Internet on my hub is off and no matter what I do it won't come back on. I've followed all the guides. Can someone please help?
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Message posted on 12 Nov 2024 01:52 PM
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Re: No Internet light
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
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If you need help please provide as much information as you can
Message posted on 12 Nov 2024 01:57 PM
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Re: No Internet light
Hi, Unfortunately every time I try that it says 'we are having problems with our tests right now, please try again later'
I'll keep trying but I'm not holding out much hope 😖 thank you though.
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