No Internet light on hub and no Internet connection

[Kallom]

The internet light on my hub is off, with the other two green. There are no apparent issues in my area so I did all the tests more times than I can count, unplugged the phone line etc and switched box on and off multiple times and there's still no Internet light on at all. It has now been more than 24 hours that the internet has been down. There was no apparent reason for it, working one second and not the next. I can't seem to book an engineer visit. Any help greatly appreciated.

[Highlinder]

@KallomSo when you run the broadband test it gives you 3 green ticks showing no issues at all? There are no warning triangles to indicate that for troubleshooting is needed?

[Kallom]

It gives me a warning triangle for connection to my hub, I have done the troubleshooting but it the Internet light is staying off

[TimmyBGood]

@Kallom 

Then it's most likely a fault external to your property which will need Openreach investigation from tomorrow (Monday) onwards.  

[Kallom]

Okay thank you I will contact them tomorrow 

[TimmyBGood]

@Kallom 

Subscribers cannot talk to Openreach: you need to book through Sky, preferably today because if you talk to Sky tomorrow then Openreach attendance won't be until Tuesday at the earliest.

[TimmyBGood]

@Kallom

Oh, and CWU members at Openreach are on strike Monday 24th October, which will inevitably delay their response.