No Internet connection

[Glassman-]

About 10am today the Internet and broadband stopped working, I have tried turning off the power and doing a modem reset several times but only three green lights the fourth which is voice does not work, is it the modem that is faulty

[GD1]

@Glassman-  If there is an outage no amount of turning the hub on & off will restore service, hubs don't work like that.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.