No Internet connection

[Pintsized-mum]

The Internet light on the WiFi hub will not come on, the power and wi fi lights are green. We have done the sky checker and it says everything is OK but it still won't connect after resetting 

[GD1 · Accepted solution]

@Pintsized-mum  Try the links below again as the checker doesn not update straight away:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.