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Discussion topic: Poor picture quality
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This message was authored by: Nigel145
Message posted on 01 Jul 2026 09:21 PM
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Poor picture quality
Hi,
Ever since we have bedn connected to full fibre, the picture quality and connection has become very poor.
The picture is often pixelated and the programme will freeze at times.
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
Find out more
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 01 Jul 2026 09:38 PM
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Re: Poor picture quality
@Nigel145 wrote:
Hi,
Ever since we have bedn connected to full fibre, the picture quality and connection has become very poor. On What?
The picture is often pixelated and the programme will freeze at times.
You need to provide a but more detail, what device is affected?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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