0

Discussion topic: No Internet connection

Reply
This message was authored by: Duncan67

No Internet connection

This is the second time this morning that my connection to the Internet has failed, I need this fixed
Reply

All Replies

This message was authored by: Chrisee

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Duncan67 you will need to talk to Sky which you can't do via the forum. There are many possible causes especially if you still have a partial fibre connection. Whether Sky can get Openreach to check your line will depend on the number of drops and how long they have been going on as the partial fibre lines run an automatic DLM system which attempts to stabilise the connection by reducing the speed slightly each night until the connection is stable. Openreach do not intervene until that process has not worked.

 

Alternatively you can run the Service Checker in the My Sky app to see if that offers to book an engineer after taking you throughsome checks. Dont be too surprised if the checker has not picked up the fault as it will miss events of less than an hour. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply