No Internet connection

[Paulh2002]

I'm ME16 Maidstone and mine has been down all morning!

[TDME]

Same here. All green apart from voice light, no internet coming from the router via WiFi or a LAN cable

[neilsamples06]

Have done all of the checks and I'm being told there is no problem...iPad has WiFi symbol but I int connect as the server has stopped working... what now? 

[Dawson92]

I turned off my router for 30 mins and then turned back on. Now working fine and all lights are green

[neilsamples06]

Was ok last night...wanted to finish watching a film that I started watching last night....no internet connection this morning...can't connect iPad to internet 

[neilsamples06]

Just switched mine off for 30 minutes too...still no connection 

[2389st]

Does anyone know how you contact sky by phone? I have no internet. Online checker says all is fine and all lights are green on the hub. 

[RussC-UK]

No Internet for me in ME16.  Connection is up, but no DNS.  Can traceroute a few hops then stops

[Highlinder]

@RussC-UK  If you have a PC or laptop are you able to change the DNS manually to see if this sorts it out to maybe 8dot8dot8dot8 taking away the word "dot" and putting in the fullstop.

[RussC-UK]

Hi Highlinder

Thanks, I've done that, can't think why I didn't think of it myself, but that worked.  My problem is that there is no way to explain to anyone at Sky that this is the issue.  They just arrange for a pointless engineer visit for about 5 days time, when the issue is clearly not at the property.

Anyway, thanks again for the reply

Cheers

Russ

[Highlinder]

@RussC-UK  Did this solve the issue for you. I never use the router DNS on devices unless I have to and have custom DNS settings on the devices that I can do this with.

[RussC-UK]

Highlinder

Yes, this worked thanks.  Manually configuring DNS on all devices is a good tip

Russ

[Greyhound123]

No internet connection in Aldridge Walsall 

tried all resets ☹️

2 green lights 1 amber light ☹️

[I+am+tryin]

Same here 

Lincoln

David

[No-Gmail]

ME16 wifi is down again so far since 0720, sky reports no issues?!