Called through. Apparently there are engineers working on fixing the issue in the area and they have a generic restoration time of 48hrs. Could not update me on a more accurate time frame even though there are already resources assigned to fix it. Useless to be honest. However, I did see that the internet in the area has been below the agreed for 3 days in a row recently, so eligible to claim back a month - worth checking in the sky service checker if you haven't all already.
Signing off - Parent of two SEN children under 5 without access to baby shark - send help or wine 🙈
