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Discussion topic: No Internet connection

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Avatar for Coral
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This message was authored by: Coral

Message posted on ‎25 Dec 2023 01:45 AM

No Internet connection

Fantastic Christmas present from good old sky its currently 01:44 on christmas day and my broadband has gone off ive tested the connection says it ok all lights are green on the hub all bills are paid next bill not due till 7th January
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎25 Dec 2023 07:44 AM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Coral if the connection is still down this morning and the connection test in the My Sky app run over a mobile connection doesnt report a known fault call Sky to report it. Their lines open at 9am.

 

Unfortunately equipment and lines can go faulty even on Christmas day.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Kelz1971
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This message was authored by: Kelz1971

Message posted on ‎25 Dec 2023 09:20 AM

Re: No Internet connection

Its 09.19 and no internet!!!!!

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This message was authored by: Mini+Mo

Message posted on ‎25 Dec 2023 09:23 AM

Re: No Internet connection

Same here in Bath, connection been down for ages, only just came back at 9:20am.

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