No Internet connection

[Gemini71]

I have lost internet connetion today, only the power and wifi lights are green, the internet light is off. I have run through all the tests and health check and they all say the same thing, no internet. I have reset, restarted and done all the usual stuff but its still not working. 

Can anyone help resolve this?

Thanks

[Highlinder]

@Gemini71When you run the broadband test, does it give you any information or the ability to book an engineer to sort this fault?

[Gemini71]

@Highlinder It just says it didnt work and a number to call but when i call the number it says its not in service. There is no option to book an engineer. 

[Highlinder]

@Gemini71  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you Gemini71. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂