No Internet connection when there is .

[Alanb1956]

Hi , just tried to download a film I purchased and it's telling me I need to be connected to the Internet, this is not the first time this has happened recently, my Sky Q box is also turning itself off too .

[Highlinder]

@Alanb1956Are you trying to download the pruchase through your Sky Q TV box?

[Alanb1956]

No , I'm just trying to watch TV, when it tells me there's no Internet connection I'm trying to access my purchases (sorry if that's what you meant) sky are blaming the HDMI cable but I've tried a new one , I think the box is on its way out , but they have to follow protocol now as they've made cut backs.