No Internet connection on router as Internet light is not lighing up at all

[Maylb17]

No Internet on router the Internet light is not even lighting up and I have restarted the router and does not work even when I do that 

Need help with it 

[Chrisee]

@Maylb17 run the connection test in the My Sky app over a mobile connection as thst will tell you if therecis a known fault affecting your line. If there isnt you need to call Sky to report the fault.

[Maylb17]

Can't got no credit to call them 

[jamesn123]

@Maylb17 

I've escalated your post to Sky, look out for a message on the forum so you cant chat with them

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Maylb17 an invite to chat.

[Maylb17]

Hi i have a new router but still no internet connection 

[Daniel0210]

@Maylb17 

Was the router sent out as the result of the chat invite that was sent to you? 

[Maylb17]

The new was sent out to replace the one I had as my internet light was not lighting up 

My internet connection is still not coming through

[Maylb17]

Still have problems 

[Daniel0210]

@Maylb17 

Is the chat invite still active? There has been no update so it may still be possible to speak to the Messaging Team.