No Internet at all it’s just won’t connect at all

[Ch71]

All of a sudden the Internet just went the Wi-Fi button on the router is lit red. I've reset it. I've turned it off and it's still saying Internet issues

[caesarome]

@Ch71 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Jimwallace]

Not working not good 

[Daniel0210]

@Jimwallace 

Not sure if this applies at a weekend but at that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it still doesn't work after 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Jimwallace]

Where should my  cable be in the back of the be from 1 to 5

[Jimwallace]

Where should my cable be on the back of the booster from 1 to 5 

[JimM1]

@Jimwallace What is it that you are trying to ask question wise?