Access denied on this server

[Charlotte9304]

Can anyone please help me?

I'm having the following message pop up when trying to access Sephora through my home WiFi ;

Access Denied

You don't have permission to access [Removed] on this server.

Reference #18.d53f655f.1748078204.35eb2

It is happening with Sephora only through my WiFi connection. If I turn WiFi off I can access it through my mobile data.

Please note, this has always worked previously through my WiFi. I have cleared cache, cookies and deleted all site data.

How do I fix this?

Moderator notes: Removed 3rd party link

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147