No Internet again, sky checker says everything working

[Kelvin_B]

Sky speed test says everything is ok even when my Internet light is an error, this issue keeps arrising. Please rectify

[Daniel0210]

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@Kelvin_B wrote:
Please rectify

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@Kelvin_B 

Hi, in case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

[Kelvin_B]

I fully appreciate that, I have don't the mentioned tests on the app and everything says it's ok. Not outages seen.

The app however guided me here to start a discussion if I needed more help. 🤦

Good old sky, deflect attention and hopefully it will resolve itself.

Many thanks

[Kelvin_B]

Internet has been restored 🙏 how long until the next outage is my concern.