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Discussion topic: No Internet No Customer service

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Avatar for Mickeire88
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This message was authored by: Mickeire88

Message posted on ‎19 Jul 2024 12:53 PM

No Internet No Customer service

My Internet went last night 19.20. Absolutely disgraceful that the customer service numbers are switched off aswell. This is how sky treats its loyal customers. Absolutely dreadful. No information. No customer service. You broke your contract agreement it's not right.
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎19 Jul 2024 12:58 PM

Re: No Internet No Customer service

Posted by a Superuser, not a Sky employee. Find out more

@Mickeire88  There is a global IT outage and this is why the cistomer service centre is unavailable. Have you tried to run the broadband test to see if it finds the external fault?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: GD1

Message posted on ‎19 Jul 2024 01:00 PM

Re: No Internet No Customer service

Posted by a Superuser, not a Sky employee. Find out more

@Mickeire88  You may or may not be aware about the extremely large scalle Microsoft outage that has affected many, many, many companies.  Sadly until it is fixed you will need to be patient.

 

So in case you missed the news https://www.bbc.co.uk/news/live/cnk4jdwp49et

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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