0

Discussion topic: No Internet - GU14

Reply
Avatar for Chris+666
Level 1 icon
What's this?
This message was authored by: Chris+666

Message posted on ‎21 Sep 2025 03:11 PM

No Internet - GU14

Currently have no Internet, service checker states there is a known outage and should be fixed in a couple of days???? Where can I get a better estimate of how long this outage will be for. Can't get anywhere with sky help!!

Report post
Post 1 of 4
209 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Sep 2025 03:15 PM

Re: No Internet - GU14

Posted by a Superuser, not a Sky employee. Find out more

@Chris+666 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 4
204 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎21 Sep 2025 03:16 PM

Re: No Internet - GU14

Posted by a Superuser, not a Sky employee. Find out more

@Chris+666  If there is an outage you won't get any better estimates as CS staf won't know what the fault is and would only be guessing at best.

 

You will simply need to wait.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 4
203 Views
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎21 Sep 2025 03:23 PM

Re: No Internet - GU14

Posted by a Superuser, not a Sky employee. Find out more
@Chris+666 wrote:

 Where can I get a better estimate of how long this outage will be for. 

There's no way of doing so, unless, for example the local press is covering a major outage caused by something like vandalism, fire, theft or impact damage to a cabinet.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 4 of 4
187 Views
0 Likes
Reply
Reply