on an actual phone! They want me to use internet to talk to them (I have none) had intermittent broadband for three days keeps dropping lights on/off have reset and followed all instructions.
Posted by a Superuser, not a Sky employee. Find out more
@MuffinHeeler The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
